Return and Refund Policy

At Fast Drop Store Ltd, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

  1. Eligibility for Returns:
    • Products can be returned within 14 days of receipt.
    • To qualify for a return, the item must be unused, in its original packaging, and in the same condition as when received.
    • Proof of purchase (receipt or order confirmation) is required for all returns.
  2. Non-Returnable Items:
    • Perishable goods, such as food or flowers.
    • Customized or personalized items.
    • Gift cards and digital downloads.
    • Health and hygiene products once opened (e.g., cosmetics, undergarments).
  3. Return Process:
    • To initiate a return, please contact our customer support team at [Insert Email Address] or call us at [Insert Phone Number].
    • Our team will provide instructions for returning the item.
  4. Return Shipping Costs:
    • Customers are responsible for the return shipping costs unless the item was defective or incorrect.
    • Shipping costs are non-refundable.

Refunds

  1. Refund Process:
    • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
    • If approved, the refund will be processed to your original payment method within 5-7 business days.
  2. Partial Refunds:
    • Partial refunds may be issued for items not in their original condition, damaged, or missing parts for reasons not due to our error.
  3. Late or Missing Refunds:
    • If you haven’t received your refund, first check your bank account.
    • Then contact your credit card company; it may take some time before your refund is officially posted.
    • If the issue persists, contact us at hello@fastdropstoreltd.com

Exchanges

  • We only replace items if they are defective or damaged.
  • For exchanges, please contact us within 14 days of receipt at hello@fastdropstoreltd.com

Cancellations

  • Orders can be canceled within 24 hours of purchase. After this window, cancellation may not be possible if the item has already been shipped.